FAQ's - Buy NZ Handmade Play Dough
When will you close for Christmas?
Our last day of service for 2023 is December 22nd. All orders made after this date will be shipped or made ready for collection after January 9th 2024.
How long before my order will be shipped?
Turn around time is usually 5-7 business days but this may extend during busy or product-launch periods. Shipping details will be sent once your order has been completed. We are located in a rural area and the Courier usually picks up packages every second day.
What age children are your products recommended for?
All of our products are recommended for children 3+ years of age. Adult supervision is required at all times, products are a choking hazard.
Is your Play Dough non-toxic?
Our Play Dough is non-toxic, kid friendly and kind to the earth. We use premium, food grade ingredients and blend them with coconut oil, meaning our dough will nourish your little one’s skin whilst delighting their senses. Please be aware, while our dough is taste safe, it should not be consumed. Dough is a choking hazard and has a very high salt content.
How do I make my Play Dough last longer?
Our play dough is designed to last 6+ months if stored as directed. You can extend the shelf life of your dough by washing your child’s hands before use. If you notice any dirt in your dough, remove this before storage.
How do I store my Play Dough?
Play Dough should be stored sealed in a cool dark place. Dough will be adversely affected by prolonged exposure to heat, light or air. If your Dough is accidentally left out of the jar, just add a little cooking oil and knead it back to life. Dough gets better with use so the more you play, the softer it will be! If Dough is stored for an extended period without use, salt crystals may form on the surface. Either remove these or knead them back into your dough.
Are your wooden accessories sealed?
Our handcrafted wood products are finished with VOC free, Tung and citrus oil finish. Wooden accessories may need to be re-oiled as necessary.
Can your wooden accessories be used on food?
All Dough Folk wooden accessories are food safe and may be used for cookies/baking. Sprinkle a little flour on the surface before stamping into dough.
Can you shipped internationally?
We will begin international shipping in 2024.
How do I maintain my Wooden Accessories?
All of our wooden products can be wiped clean with a damp cloth or a soft brush and should be re-oiled as necessary. To avoid damage, remove play dough before it dries. Do not submerge your wooden products in water. Avoid harsh chemicals, detergents or abrasive cleaners. Due to the nature of wood, our products are susceptible to changes in temperature and humidity, and may crack or change over time. Wood can be re-oiled with any food safe wood oil as needed.
Do you offer wholesale?
We currently offer wholesale to a limited number of stores. If you are interested in stocking our products, please contact thedoughfolk@hotmail.com or use the Contact Us page. Thanks!
DISCLAIMER
While we strive to ensure all items you receive are safe, all products should be inspected on arrival and monitored on an on-going basis to ensure they remain safe for use.
Play Dough should be stored in an air-tight container in a cool, dark place to keep it fresh. Play Dough is affected by prolonged exposure to heat, light and air. Play Dough should be removed from the glass jar provided before being presented to a child.
The use of our products must be supervised at all times. Our products are a choking hazard and close adult supervision is required.
Customer discretion is required. If you do not feel an object is age appropriate for your child, please remove it and reintroduce it at a later date.
Return play dough to jar immediately after use. We recommend the use of a mat or board to avoid staining from the oil and colouring within the play dough. Do not leave dough sitting on furniture, carpet or surfaces.
All of our products are recommended for children aged 3+ years of age.
The Dough Folk is a division of, and operated by, The Curiosity Co.
CUSTOMER LOVE
”Oh my gosh! It’s absolutely divine and far exceeded my expectations. I’m absolutely thrilled..this will without a doubt be my go-to special gift from now on - and those just GORGEOUS stamps!!!!”